Refund Policy

At AJ Auto Spare Parts, our commitment to customer satisfaction drives our comprehensive refund approach. We recognize that purchasing auto parts can sometimes require flexibility, and our policy is designed to provide clear, fair guidelines for returns and exchanges.

Key Refund Principles

Our refund policy is built on transparency and customer support, ensuring you can shop with confidence. Here are the core elements of our approach:

• Returns are accepted within 7 working days of receiving your order
• All returned items must be:
  
  • Unused
  • In original packaging
  • In resalable condition
• Proof of purchase is mandatory for all returns

Return Process

1. Contact our customer service team to obtain a Return Authorization number
2. Carefully package the unused item in its original packaging
3. Include the original invoice and Return Authorization number
4. Ship the item using a tracked delivery service

Refund Conditions

• Refund Method: Original payment method
• Processing Time: Within 48 hours of item inspection
• Restocking Fee: May apply depending on item condition

Important Exceptions

• Modified or altered parts are not eligible for return
• Return postage is customer’s responsibility for non-faulty items
• We do not reimburse labour costs associated with part installation

Warranty Information

• New and reconditioned parts: 12-month warranty
• Used parts: 60-day warranty

By following these guidelines, we aim to make your return experience smooth and hassle-free.